This is a good idea though I think that it would only appeal to younger and computer literate people who are happy to deal with a computer and not a real person!
I know my library deals with alot of seniors that thrive and depend on interacting directly with a person, they would struggle and get upset if they did'nt have that face to face aspect of our service.
The other downfall of using this would be that it would take up alot of staff time both promoting and answering online questions.
Though if there were extra staff who were keen to partake in Slamming the boards and there was enough interest from patrons this would be an excellent concept for helping out people who dont like the confronting situation of asking questions in person.
Yup :)
I know my library deals with alot of seniors that thrive and depend on interacting directly with a person, they would struggle and get upset if they did'nt have that face to face aspect of our service.
The other downfall of using this would be that it would take up alot of staff time both promoting and answering online questions.
Though if there were extra staff who were keen to partake in Slamming the boards and there was enough interest from patrons this would be an excellent concept for helping out people who dont like the confronting situation of asking questions in person.
Yup :)
No comments:
Post a Comment